Privacy Policy

Effective Date: May 13, 2026

Symbio Energy Partners LLC d/b/a WattKarma ("WattKarma," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit wattkarma.com, use our electricity shopping, comparison, enrollment, document, support, messaging, or related services, or otherwise communicate with us (collectively, the "Service").

This Privacy Policy is intended to be a notice about our privacy practices. Our Terms of Service, SMS Terms & Program Disclosures, supplier enrollment documents, and any authorizations or consents you provide during the Service may also apply.

1. Information We Collect

We collect information that helps us operate WattKarma, compare energy plans, validate service addresses, support enrollments, communicate with customers, comply with supplier and legal requirements, and improve the Service.

Information you provide directly

You may provide information to us when you use our website, request help, search for plans, start or complete an enrollment, upload documents, consent to text messages, call us, email us, or otherwise communicate with us. This information may include:

• Name, email address, phone number, mobile phone number, mailing address, and service address;
• ZIP code, city, state, utility, transmission and distribution utility/TDU, load zone, or service territory;
• Electric Service Identifier ("ESIID"), account number, meter, premise, or other service-location information;
• Move-in, switch, service-start, or preferred enrollment dates;
• Plan preferences, selected plans, supplier preferences, product IDs, promo codes, rates, term lengths, bill-delivery preferences, and service options;
• Customer type, such as residential or business/commercial;
• For business customers, legal entity name, contact title, business contact information, tax ID/EIN, and related business information;
• Information you provide through customer support, consultations, recorded calls where permitted, web forms, chat, email, SMS, or other communications;
• Files, bills, deposit-waiver materials, service documents, signed documents, or other uploads you submit; and
• Any other information you choose to provide.

Enrollment, identity, credit, payment, and sensitive information

When you ask us to facilitate an electricity enrollment, supplier relationship, deposit review, payment, autopay setup, document signing, or related service, we or our service providers, suppliers, payment processors, or partners may collect or process additional information, including:

• Date of birth and age-verification information;
• Social Security number, partial Social Security number, driver's license number, driver's license state, tax ID, or similar identity-verification information;
• Credit-check, fraud-check, deposit, prior-balance, account-status, or enrollment-decision information returned by suppliers or service providers;
• Payment, deposit, prepaid-balance, autopay, bank, card, payment-token, transaction, or payment-status information where applicable;
• Supplier confirmation numbers, reference numbers, account numbers, enrollment IDs, workflow statuses, error messages, and supplier responses; and
• Electronic signature, document-delivery, document-viewing, or document-completion information.

We use sensitive information only as needed to provide the Service you request, facilitate enrollment, perform identity or credit-related checks, prevent fraud, maintain security, comply with legal or supplier requirements, resolve disputes, or create and maintain required records. We do not use sensitive information to infer characteristics about you for targeted advertising.

Energy usage, premise, and bill information

With your authorization or as otherwise permitted by law, we may collect, request, receive, or process energy-related information, including historical energy usage, interval usage, monthly or daily usage, electric bills, utility data, ESIID data, meter or premise information, service address data, supplier data, or account information. We use this information to compare plans, estimate costs, prepare documents, support enrollments, validate service locations, provide customer support, and deliver services you request.

You may revoke an authorization by contacting us, subject to information we or our service providers, suppliers, or partners must retain for legal, compliance, fraud-prevention, security, dispute-resolution, enrollment, or recordkeeping purposes.

Mobile, SMS, and communication information

If you provide your mobile phone number or communicate with us by text message, we may collect and store your mobile phone number, SMS consent status, opt-in source, opt-in timestamp, opt-out status, message history, message delivery information, and related technical information such as IP address, browser, device, or user-agent information where available.

We may also collect records of emails, calls, voicemails, support requests, documents sent to you, links sent to you, and other communications with us or with service providers acting on our behalf.

Information collected automatically

When you visit or use the Service, we and our service providers may automatically collect information using cookies, pixels, tags, scripts, browser storage, session storage, log files, analytics tools, tag-management tools, and similar technologies. This information may include:

• IP address, browser type, device type, operating system, screen size, language, and approximate location derived from IP address;
• Pages viewed, links clicked, forms started or submitted, plan searches, product interactions, referring URLs, search terms, session IDs, visitor IDs, and timestamps;
• Performance, error, security, fraud-prevention, rate-limiting, and diagnostic information;
• Cookie, pixel, tag, advertising, or analytics identifiers; and
• Information stored temporarily in browser session storage to support plan comparison, enrollment, document generation, fraud prevention, duplicate-submission prevention, and customer support.

Information from third parties

We may receive information from Retail Electric Providers ("REPs"), energy suppliers, utilities, TDUs, ERCOT or other market participants, address-validation providers, meter or usage-data providers, credit, identity, fraud, payment, document, messaging, analytics, advertising, hosting, API, and customer-support providers, our internal business systems, affiliates, partners, or other sources when you authorize the sharing, request a service, interact with the Service, or when the information is otherwise provided to us as permitted by law.

2. How We Use Information

We use information to provide, operate, support, secure, and improve the Service, including to:

• Respond to inquiries, calls, emails, SMS messages, support requests, and customer-service needs;
• Help you search for, compare, evaluate, and select electricity plans, suppliers, or related energy services;
• Validate ZIP codes, service addresses, utilities, TDUs, ESIIDs, move-in eligibility, switch eligibility, or service availability;
• Retrieve, process, analyze, or use energy usage, bill, meter, or service data with your authorization or as otherwise permitted;
• Prepare quotes, estimated costs, plan comparisons, Electricity Facts Label data, supplier documents, enrollment records, and electronic-signature documents;
• Facilitate enrollment with REPs, suppliers, utilities, TDUs, or other providers you choose or request;
• Submit or support identity verification, credit checks, fraud checks, deposit checks, payment, prepaid-balance, autopay, document, and supplier-enrollment processes;
• Send transactional communications, including confirmations, reminders, secure links, enrollment links, document links, support follow-ups, account or enrollment status updates, and service messages;
• Send marketing communications where permitted by law and where you have not opted out;
• Operate, debug, test, secure, personalize, and improve our website, forms, product results, enrollment flow, APIs, document workflows, and customer experience;
• Measure website traffic, advertising effectiveness, campaign performance, and Service usage;
• Prevent fraud, abuse, unauthorized access, duplicate submissions, security incidents, or misuse of the Service;
• Maintain records, compliance logs, consent records, opt-out records, enrollment records, supplier records, and customer-support records;
• Comply with legal, regulatory, carrier, supplier, utility, market, contractual, tax, accounting, or law-enforcement requirements;
• Enforce our Terms of Service, supplier terms, authorizations, and other agreements; and
• Protect the rights, property, safety, and security of WattKarma, customers, suppliers, service providers, and others.

3. Text Messaging and Mobile Communications

If you provide your mobile phone number and consent to receive text messages from WattKarma, we may send transactional SMS or MMS messages related to your inquiry, callback, appointment, enrollment, support request, document request, verification step, or active customer relationship.

Text messages may include callback confirmations, appointment reminders, support follow-ups, short status updates, secure links, enrollment links, document links, verification-related messages, and other Service-related communications. SMS messages are not the authoritative source for electricity plan terms, rates, supplier documents, or enrollment terms. Supplier documents, Electricity Facts Labels, Terms of Service, Your Rights as a Customer documents, enrollment pages, and other official documents control.

Message frequency varies. Message and data rates may apply. You may reply STOP to unsubscribe or HELP for help. Consent to receive SMS messages is not a condition of purchase. For more information, see our SMS Terms & Program Disclosures.

We use SMS-related information to provide messaging services, respond to your requests, maintain consent and opt-out records, comply with legal and carrier requirements, prevent fraud or abuse, and support the Service.

We do not sell, rent, or share your mobile phone number, SMS opt-in data, or SMS consent information with third parties or affiliates for their own advertising, marketing, lead-generation, or promotional campaigns. This restriction applies even if other information may be disclosed as described elsewhere in this Privacy Policy.

We may disclose SMS-related information to service providers that help us deliver messages, operate our systems, maintain compliance records, prevent fraud, or support the Service. These service providers are not permitted to use SMS information for their own marketing purposes.

4. How We Disclose Information

We disclose information as needed to provide the Service, operate our business, support enrollments, comply with legal obligations, and protect rights and safety. Recipients may include:

REPs, suppliers, utilities, TDUs, and energy partners

We may disclose information to REPs, electricity suppliers, utilities, TDUs, ERCOT-related service providers, energy-service providers, installation partners, or other partners when you request a quote, compare plans, select a plan, authorize us to access usage or premise data, start an enrollment, complete an enrollment, request support, or otherwise direct us to do so.

Service providers and vendors

We may disclose information to companies that help us operate and improve the Service, including website hosting, cloud infrastructure, API proxy, address validation, ESIID lookup, analytics, tag management, advertising, customer support, call, email, SMS, document, electronic signature, payment, identity, credit, fraud, security, rate-limiting, logging, compliance, and data-storage providers.

Payment, document, identity, credit, and fraud providers

Where applicable, payment, autopay, bank, card, deposit, identity-verification, credit-check, fraud-check, and document-signing information may be processed by suppliers, payment processors, secure proxy providers, document providers, or other service providers. These providers may have their own privacy policies and terms.

Internal systems, affiliates, and business operations

We may disclose information within Symbio Energy Partners LLC, with our internal business systems, and with affiliates or contractors who support WattKarma operations, reporting, compliance, customer service, enrollment tracking, marketing, analytics, or business administration. SMS consent information is not shared with affiliates for their own marketing or promotional purposes.

Legal, regulatory, and safety disclosures

We may disclose information to courts, regulators, law enforcement, government agencies, utilities, market participants, suppliers, auditors, advisors, or other parties if we believe disclosure is required or appropriate to comply with law, respond to legal process, enforce agreements, prevent fraud or abuse, protect safety, protect rights or property, or resolve disputes.

Business transfers

We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, transfer of ownership, or similar business transaction.

Aggregated, deidentified, or anonymized information

We may use and disclose aggregated, deidentified, or anonymized information that does not reasonably identify you for analytics, reporting, marketing, research, product improvement, supplier reporting, or other lawful business purposes.

5. Sale, Sharing, Targeted Advertising, and Supplier Compensation

WattKarma may receive referral fees, commissions, compensation, or other business consideration from REPs, suppliers, or partners when customers request quotes, select plans, or enroll in services. Disclosing information to a provider you choose or request is done to provide the Service you requested.

We do not sell SMS opt-in data, SMS consent records, or mobile phone numbers for marketing purposes. We do not sell sensitive personal information. We do not use sensitive personal information for targeted advertising.

Some privacy laws define certain disclosures to advertising, analytics, or partner-referral recipients as a "sale," "sharing," or "targeted advertising," even when no money is exchanged for the information itself. Where required by applicable law, you may opt out of sale, sharing, or targeted advertising as described in the "Your Privacy Choices" section below.

6. Cookies, Analytics, Advertising, and Browser Storage

We and our service providers may use cookies, pixels, tags, scripts, analytics tools, advertising tools, Google Tag Manager or similar tag-management tools, local storage, session storage, and related technologies to operate the Service, remember information during an enrollment session, analyze traffic, measure marketing performance, prevent fraud, secure the Service, debug errors, and improve user experience.

You can usually control cookies through your browser settings. You may also use industry opt-out tools such as AboutAds.info, Network Advertising Initiative, or YourOnlineChoices.eu. These tools may not apply to all tracking technologies or all providers.

We do not currently respond to legacy browser "Do Not Track" signals. Where required by applicable law, we will treat a legally recognized universal opt-out signal, such as Global Privacy Control, as an opt-out request for sale, sharing, or targeted advertising when that signal is detected by our website.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, loss, misuse, alteration, or disclosure. These safeguards may include TLS encryption in transit, access controls, secure hosting, rate limiting, input validation, session controls, logging, sensitive-data handling procedures, and internal access restrictions.

For certain high-sensitivity fields, we use safeguards designed to limit persistence and exposure, such as temporary handling, in-memory processing, secure proxy processing, tokenization, or storage by specialized service providers where appropriate. However, no website, application, database, network, or transmission method is completely secure. We cannot guarantee absolute security.

If a data breach occurs, we will provide notice as required by applicable law.

8. Data Retention

We retain information for as long as reasonably necessary to provide the Service, support customer relationships, complete or document enrollments, maintain business records, comply with legal, supplier, carrier, tax, accounting, regulatory, or contractual requirements, prevent fraud, maintain security, resolve disputes, and enforce agreements.

Retention periods vary depending on the type of information and the purpose for which it is used. For example:

• Inquiry, support, quote, and lead records may be retained as needed for customer service, business operations, marketing where permitted, and compliance;
• Enrollment, supplier, document, confirmation, and transaction records may be retained as needed to support the enrollment, maintain records, resolve disputes, and comply with legal, supplier, utility, or regulatory requirements;
• SMS consent, opt-in, opt-out, and messaging compliance records may be retained as needed to document consent, honor opt-outs, prevent unwanted messages, comply with carrier requirements, and defend legal claims;
• Payment, credit, identity, fraud, and sensitive information may be retained only as needed for the applicable transaction, security, compliance, supplier, legal, or dispute-resolution purpose, and may also be retained by the relevant supplier, payment processor, identity provider, or service provider under their own policies;
• Browser session data may be cleared when the session ends, when you clear browser storage, or according to browser settings, while related server-side, supplier, or service-provider records may be retained separately; and
• Aggregated, deidentified, or anonymized information may be retained for longer periods where permitted by law.

9. Your Privacy Choices

You may have choices regarding your information, depending on where you live and how you use the Service. These choices may include the ability to:

• Request access to certain personal information we maintain about you;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information;
• Request a portable copy of certain personal information;
• Withdraw or revoke certain authorizations, subject to legal, supplier, compliance, fraud-prevention, security, dispute-resolution, or recordkeeping needs;
• Opt out of promotional emails by using the unsubscribe link in those emails;
• Opt out of SMS messages by replying STOP;
• Request SMS help by replying HELP;
• Disable or manage cookies through your browser settings;
• Opt out of sale, sharing, or targeted advertising where applicable; and
• Appeal a privacy-rights decision where required by applicable law.

To submit a privacy request, contact us at hello@wattkarma.com or call 855-952-WATT (9288). We may need to verify your identity before fulfilling certain requests. We may decline or limit requests where permitted by law, such as when information is needed for enrollment, security, fraud prevention, compliance, legal claims, dispute resolution, or required records.

If we deny your privacy request and applicable law gives you a right to appeal, you may appeal by replying to our decision email with "Privacy Appeal" in the subject line or by contacting us using the information in the "Contact Us" section below.

10. Texas and Other State Privacy Rights

Residents of Texas and certain other U.S. states may have privacy rights under applicable state privacy laws. Depending on your state and the circumstances, these rights may include the right to confirm whether we process your personal data, access your personal data, correct inaccuracies, delete personal data, obtain a copy of certain personal data, and opt out of certain processing, including targeted advertising, sale of personal data, or profiling that produces legal or similarly significant effects.

You may exercise these rights by contacting us at hello@wattkarma.com or 855-952-WATT (9288). If we deny a request, you may appeal as described above. We will respond as required by applicable law.

11. California Privacy Notice

This section applies to California residents and supplements the rest of this Privacy Policy. The categories of personal information we may collect are described in the "Information We Collect" section above and may include identifiers, contact information, commercial information, internet or electronic-network activity, geolocation information derived from IP address, audio or communication records where applicable, professional or business information, inferences, and sensitive personal information such as Social Security number, driver's license number, tax ID, account credentials where applicable, precise information contained in uploaded documents, date of birth, payment-related information, and energy usage or utility-related information where it is treated as sensitive under applicable law.

We collect these categories from you, your browser or device, REPs, suppliers, utilities, TDUs, service providers, partners, and other sources described in this Privacy Policy. We use these categories for the business and commercial purposes described in this Privacy Policy. We may disclose these categories to the categories of recipients described in the "How We Disclose Information" section above.

California residents may have the right to request to know/access, correct, delete, and obtain a copy of certain personal information; to opt out of sale or sharing; to limit certain uses or disclosures of sensitive personal information; and to not be discriminated against for exercising privacy rights. We do not knowingly sell or share personal information of consumers under 16. We do not sell or share SMS consent information, SMS opt-in records, or mobile phone numbers for marketing purposes.

To exercise California privacy rights, contact us at hello@wattkarma.com or 855-952-WATT (9288). You may use an authorized agent where permitted by law. We may need to verify your identity and the agent's authority before processing the request.

12. External Links and Third-Party Services

The Service may link to or integrate with third-party websites, REPs, suppliers, utilities, TDUs, payment providers, document providers, customer portals, service providers, partners, or informational resources. These third parties may have their own privacy policies, terms, notices, and data practices. We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

When you choose a supplier, complete an enrollment, sign supplier documents, make payments, set up autopay, or interact with a supplier or service provider, that party may collect and process information under its own policies and legal obligations.

13. Children's Privacy

The Service is not intended for children under 13 years old, and electricity enrollment through the Service is intended for adults who are at least 18 years old or otherwise legally authorized to enter into the applicable transaction. We do not knowingly collect personal information from children under 13. If we learn that we collected personal information from a child under 13, we will take reasonable steps to delete it.

14. U.S. Service

The Service is intended for use in the United States. If you access the Service from outside the United States, you understand that information may be processed and stored in the United States, where privacy laws may differ from those in your location.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, legal requirements, supplier requirements, or business operations. Updates will be posted on our website with a revised effective date. The version posted on this page is the version currently in effect.

16. Contact Us